Shipping cost
The amount of shipping costs is reflected in the cart, and it changes as you add or remove products. If you are not registered on the web site, shipping costs are calculated based on a standard shipment in Italy. We recommend that users create an account with their delivery address, to see the final prices of both the products and the shipping costs.
FREE DELIVERY in Europe (EU) on all orders above 300,00 Euros
Delivery times
Packages are generally dispatched within 24 hours after receipt of payment and are shipped via express courier with tracking. We will provide you with a link to track your package online.
Delivery times depend on the delivery area and may vary depending on the carrier chosen.
Delivery to islands and remote locations could take longer than indicated.
The carriers do not phone in advance or accept requests to deliver at particular times.
Please check that the packaging is intact when you receive your order. In the event of any problem, please see the next paragraph "Delivery problems".
Package Tracking Information
You can check the status of your delivery directly by going to the section "Order history and details" and clicking on "Details" for the order number that you want to track. Once you have reached the detail of the order, click on the number that's shown under the heading "TRACKING NUMBER" (at the bottom of the list) and you will be redirected to the website of the carrier responsible for shipping your order where you can see updates in real time on the delivery.
The updates don't usually become visible on the carrier's website until a few hours after confirmation of despatch.
Alternatively, you can contact the carrier responsible for your delivery, by phone and quote the waybill number (also known as the despatch code) of the package(s), shown in the order details and in the email received when the order was despatched.
Delivery problems
Please check the package(s) carefully when you receive the goods. If the packaging is dented, wet or shows any other defect (e.g. a parcel is fastened with the carrier's tape, damaged packaging), you should not accept the goods and you should complain to the carrier directly about the problem and send an email using the our contact form.
You can also accept delivery of the order if it shows slight damage by stating "subject to inspection", next to the signature of acceptance, specifying the type of problem found (e.g. reservation for parcel with damaged box - reservation for 2 missing parcels).
Please note: the use of "SUBJECT TO INSPECTION" is a right under the Italian Civil Code Art. n° 1698.
HOW TO SIGN THE "SUBJECT TO INSPECTION" CORRECTLY (SOME EXAMPLES):
- Subject to inspection of pierced or dented packaging.
- Subject to inspection of wet packaging.
- Subject to inspection of carrier's tape.
If the contents should be damaged, you should send a notification immediately via our contact form, no later than 24 hours from receiving the order. No disputes can be accepted after that deadline.